We show you some of the benefits and differences when booking your excursions and activities with a local company in Phuket.
DIRECT AGENT, ANTICIPATE POSSIBLE PROBLEMS
>> Direct agent, we are on the island of Phuket and the tours are operated by us or direct partners here on the island. Companies located in other countries are intermediaries and make it difficult to manage any problems that may arise. Example, "A client at 7 am on Sunday is waiting to be picked up for an excursion, waits for more than an hour and has not been picked up for various reasons (error in the reservation, misunderstanding or any other reason ...). The client calls his agency in Spain and at that time and Sunday there is no one to answer him, when he answers the solution will not be quick or direct since the agency will have to contact the authorized company to find out what could have happened ... you can claim to your agency but you will never get that day back ” This is a very common problem since due to the cultural, language and time differences it usually happens quite a lot, in our case if any unforeseen event arises we try to solve it almost instantly, making sure the client does not lose the day. The same applies to any problems that may arise during the tour or during the trip. We provide a quick solution in Spanish. Since we're located in the same location as the clients, we can personally travel to the hotel or other requested location. Another common problem during the rainy season is the possible cancellation of the tour. We can tell you a suitable day and, if it's not possible, provide a quick solution without waiting or expensive phone calls. We all want to avoid problems, but it's always better to be prepared and, if there are any, resolve them immediately so you can enjoy your vacation without worries.
>> Best prices, we work and live in Phuket, our day to day are the excursions in Phuket no one outside Phuket or companies that operate in other places will have a better price than us, surely there are cheaper and more expensive excursions, but the same ones that we offer at the same price will be impossible and if they tell you that it is the same they are lying to you, going through the hands of some and others creates extra costs in the final price without a doubt.
>> We will explain everything to you honestly. Any advice on an activity to do or questions about Phuket, we will answer you in Spanish from Phuket and based on our experience. There are many companies located in other countries that have never done many of the activities or have not even been to here. There are many honest companies, but apart from honesty, it is necessary to know the place. Knowing if an excursion is excessively far from the area of your hotel, how to get there, if it is advisable for children or not, if it is unnecessary to book x excursion if you have already visited x are some of the examples.
>> Unlike companies located in Bangkok or Chiang Mai, even though they're in the same country and work the same hours, they aren't direct contacts and will end up paying the same price for a budget excursion as the one we offer as a premium option. Another example is during the rainy season, when no one will know the weather or sea conditions like companies located in Phuket that operate on the island daily. Companies outside of Phuket generally aim to sell without caring if the excursion is canceled due to weather conditions, which can lead to lost vacation days and headaches with refunds. We'll advise you on the best day possible, and any problems will be resolved immediately, since we're located on the island itself.
>> After payment or the completion of the activity, if any problems or questions arise, emails with delayed responses, expensive phone calls, or no answers at all... THIS DOESN'T EXIST WITH US. Just as we all make mistakes, we will never abandon the client or give them the runaround in any way. Any problem will be resolved as quickly as possible, and we will always provide a prompt response. This, along with the quality of our activities, is what makes us stand out from the rest.
LEGALITY AND ACCREDITED TRAINING
>> The person in charge of Panda Phuket Tour She has the necessary education and skills to be responsible for Panda Phuket Tour and the entire team. It's very important when looking for a Spanish-speaking company that the legal representative be a local, as you'll be protected by the tourism laws applied in Thailand in the event of any problems. There are more and more Spanish-speaking people selling tours and organizing all kinds of activities in Thailand. Prices and the Spanish language are the selling point they use on Facebook groups, forums, etc. In the event of any problems, these people are usually intermediaries, and since they have nothing to hold them down here, they can disappear overnight. Keep in mind that in Thailand, in order to sell or carry out activities, the legal representative must always be a local, with licenses and qualified studies for said business.
All of these tips and examples are based on the many repeated cases we've seen and have verified for ourselves by clients telling us about their experiences. They are written with the best intentions, especially so that all tourists can enjoy Thailand and the wonderful island of Phuket to the fullest, taking home the best memories so they can repeat them again next time.
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